Job: Seasonal Customer Service Associate

Title Seasonal Customer Service Associate
Company Name Recchiuti Confections
Company Overview Recchiuti Confections is a San Francisco based artisanal confections company best known for our innovative flavor profiles and commitment to high quality. Michael Recchiuti and his wife, Jacky, founded the company 15 years ago and we still make everything in-house and by hand today. Our products are made with meticulously sourced ingredients and handcrafted in the European tradition with a joyful splash of originality and wit. Our offerings include elegantly boxed truffles and caramels, chocolate bars, sauces, panned goods, baked goods, and other specialty items. Our handmade products have graced the pages of Bon Appétit, Saveur, Sunset, Wine Spectator and many other high-quality food publications. We do business across several – channels including online, corporate, specialty grocery/retail, hospitality, foodservice, and through our flagship Recchiuti Confections retail store in San Francisco’s Ferry Building Marketplace. We recently opened up our second retail store called the Little Nib located adjacent to our new dessert café, the Chocolate Lab, which is opening up in October 2012. We are a dynamic, creative, and entrepreneurial company! Learn more about us by visiting our website: www.recchiuti.com.
Job Information

Recchiuti Confections is seeking an enthusiastic, organized and professional Associate to join our Customer Service team on a full-time basis during our busy holiday season (November-December). Our Associates are often the first point of contact between our customers and our company so we are looking for a dynamic, customer oriented, team player. Our ideal candidate will have strong communication, critical thinking, and interpersonal skills. And, of course, the Customer Service Associate must love chocolate and be able to share a passion for our products with our customers!

Responsibilities (including but not limited to):

  • Answer Customer Service phones; place straight-forward orders & hand-off complex orders
  • Answer Customer Service emails; respond to straight-forward inquiries & hand-off complex inquiries
  • Troubleshoot FedEx delivery exceptions and proactively redirect packages to ensure safe and on-time delivery.
  • Return phone calls pertaining to any direct orders, trouble tickets, shipping delays, and miscellaneous questions from both voicemail & various customer service email addresses.
  • Print and laminate collateral, signage, and other collateral as needed.
  • Type up and print custom note cards to be included with gifts.
  • Greet customers, vendors and other visitors to our office (act as receptionist)
  • Assist customers with “will-call” pick-up orders as needed.
  • Support Customer Service staff with various projects as needed.
  • Perform occasional administrative duties (e.g. filing, organizing, etc.)
  • Communicate progress and status regularly to Customer Service team.
  • Process, send out, and record PayPal refunds/charges
  • Track and record delivery exceptions and related information via log.
  • Create trouble tickets and change slips, and follow up to ensure that all changes are made and problems are resolved.
Qualifications/Experience

Required Experience/Qualifications/Characteristics

  • At least three years of experience in a customer service, sales, service, or retail role.
  • Strong written and verbal communication skills
  • Strong MS Word, Outlook, and Excel skills
  • Strong critical thinking and problem solving skills
  • Attention to details a MUST
  • Ability to work well with others a MUST
  • Experience with Fishbowl inventory management system a plus
  • Ability to self-motivate, and to work quickly and efficiently, and to meet deadlines.
  • Interest in the fine food industry and the desire to learn more.
  • Must be fluent in English; ability to speak Spanish a plus.
  • Must be able to work some weekends and accommodate a flexible schedule.
  • Must be able to work through end of day 12/24/12.

 
Compensation Information Compensation for this role is $14/hour. This is a 30-40 hour per week, hourly position. Hours are determined by your supervisor, with the possibility of longer hours depending on company’s needs. Some weekend shifts may be required. Paid sick leave is available for this position, as dictated by San Francisco law.
How to Apply To apply for this position, please submit a resume and thoughtful cover letter to hr@recchiuti.com. Your cover letter must include responses to these three questions: Why should Recchiuti hire you? Why do you want to work for Recchiuti? If a customer called to say he hadn’t received an order he’d placed through you, what steps would you take to resolve the situation? Applications without salary information, responses to the three questions above, and a cover letter will not be reviewed. Thank you for your interest!
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